On September 14, 2024, Sona School of Business and Management organized a highly insightful Business Conclave focusing on "Customer Service and Operations." The event, held from 9:30 AM to 12:30 PM at the PG Auditorium, aimed to shed light on the latest trends, practices, and innovations in the customer service domain.

Our Esteemed Speakers:

Ms. Viji Seshadri, Joint Commissioner, Income Tax, Salem
Topic: "Elevating Taxpayer Experience and Customer-Centric Tax Solutions"
Ms. Viji Seshadri discussed innovative approaches to enhancing the taxpayer experience with customer-centric solutions, focusing on improving the interaction between the Income Tax administration and taxpayers.

Mr. Prasanna V, Joint Managing Director, MSV Royal Enfield, Grand Palace Hotel & Spa, WOW Hotels & Resorts, MSV Hospitality
Topic: "Enhancing Customer Experience and Optimizing Service Efficiency"
Drawing from his rich experience in hospitality and automobile services, Mr. Prasanna V shared insights on improving service quality and operational efficiency to deliver exceptional customer experiences.

Mr. RAM, Senior Manager-HR, JSW Steel Ltd., Salem
Topic: "Benchmarking Best Practices and Innovating Service Solutions"
Mr. RAM emphasized the role of best practices and innovation in service management, showcasing how industrial sectors can adopt innovative approaches for driving service excellence and operational success.

Key Outcomes:

• Insights into the latest trends and technologies in customer service.
• Essential skills and knowledge for customer service professionals today.
• Best practices aligned with the latest industry standards.

We extend our sincere thanks to all speakers and participants for their contributions, which have enriched our understanding of customer service and operations. The event sets a high standard for future engagements in the field.